Shipping & Return Policy
Shipping policy
Orders that are ordered on https://healerbeauty.co.uk will be shipped out from our UK based warehouse. And we will offer a free shipment on all orders within UK.
Most orders placed before 12.00pm (Monday-Friday) are despatched from our warehouse within 1-2 working days.
Express delivery cut-off time is 12pm, subject to your payment being processed and stock availability.
Orders placed after 12.00pm during the week or at weekends are processed and despatched the following 1-2 working day.
No orders are processed, despatched, or delivered on Bank Holidays or weekends.
Orders leave our premises on a Royal Mail service or may at times be sent via Evri/DPD Local depending on order value.
Some of our products are fragile and our expert team of warehouse staff is trained in the best packing methods to protect your order. All consignments will be delivered to your specified ‘delivery’ address between the hours of 8.00am to 5.30pm Monday to Friday.
Refund & Return Policy
We offer 14 days exchange and refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, you would be responsible for return shipping charges. Please contact us by fill out our contact us form. Or contact us on the online WhatsApp.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
And certain situations where no refund is granted:
– the item that was shipped to the address entered by the customer, but the latter made a mistake when filling in the form and therefore did not receive the order for reasons that are not attributable to us
- Please contact us on our online shop, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
Please note that consumers will lose their right to cancel if they unseal goods due to health protection and hygiene reasons.